friendlyway Visitor Management Solution

Streamline your visitor management processes with the industry’s best-in-class cloud solution.

Featured Clients

friendlyway Solutions by the Numbers

300K+

visits and shift clock-ins processed by our platform each month

500+

customers in a wide range of industries

24/7

uninterrupted, secure access to all locations

About Us

Global digital signage software and hardware company
In the digital signage business since 1998
25,000+ devices deployed across 70 countries

How friendlyway Visitor Management Works

We support the complete cycle of the visitor journey — from event planning and invitation management through badging, compliance, paperwork, and visitor guidance to check-out, attendance reports, and follow-up emails and surveys.

Manage events and visitors
Manage events and visitors

Create, edit, and manage events, invitations, and visitors in the visitor management module. The solution supports multiple event notification types.

Customize your onsite visitor experience
Customize your onsite visitor experience

Plan every step of the visitor experience – self-service check-in, badge/RFID card printing, wayfinding, and digital signage. Other features include email notifications, agreement and questionnaire display during check-in, different check-out settings, and numerous hardware integrations.

Integrate with your physical access management solutions
Integrate with your physical access management solutions

The visitor management module can be integrated with security turnstiles and other physical access management hardware, allowing for a seamless and automated visitor check-in process.

Improve your visitor navigation and wayfinding processes
Improve your visitor navigation and wayfinding processes

After verifying the visitor’s credentials, the system will provide interactive navigation instructions to a point of interest or specific location within the organization’s facilities.

Provide guided visits from kiosk to destination
Provide guided visits from kiosk to destination

Some security policies require a “guided visit” procedure. Upon a visitor’s check-in, the assigned host is notified and proceeds to the kiosk to confirm the visitor’s identity and issue an access badge. The host can then accompany the visitor or provide directions.

Assist your clients with video/audio calling capabilities
Assist your clients with video/audio calling capabilities

Users can request immediate live support and receive prompt answers to their questions by chatting with the built-in Video/Audio Assistant.

Collect post-visit surveys, access logs, and reports
Collect post-visit surveys, access logs, and reports

After the event, the friendlyway platform can send post-visit questionnaires and surveys asking visitors to provide feedback about their experience and your brand. The solution also features in-depth reporting, logs, and analytics.

Why friendlyway Visitor Management?

Provide exceptional visitor experience

Improve the security and safety of your premises

Deliver high-quality visitor navigation and support

Ensure compliance with legal requirements and regulations

Reduce waiting times and improve customer satisfaction

Learn more about your visitors, customers, and employees via real-time reporting

Provide Customized Experiences to Every Visitor

Define every step of the visitor experience to provide the best possible services to your customers, partners, and employees.

  • Visitor
  • Guest
  • Client
  • Prospect
  • Contractor
  • Service worker
  • Employee
  • Patient
  • Service provider
  • Inspector
  • Auditor
Off-the-Shelf Scenarios
Event planning

Event scheduling

Personalized invitations to visitors

Outlook integration

Pre-registration

Pre-visit registration forms

Pre-visit compliance and security verification

Acceptance of policies and guidelines by the visitor

Check-in and registration

Visitor check-in using ID/QR code from the invitation

Customizable registration forms and questionnaires

Document signing by the visitor

Badge printing, access card dispensing

Guide

Visit approval workflow

Video chat with a host/support team at a kiosk

Displaying/printing of a site map with directions

Security and safety

Integration with physical access control

Real-time visitor location and reporting

Emergency alert and evacuation route display

Visitor check-in at a muster station during emergency events

Check-out/
post-visit support

Badge collection

Post-visit surveys and reminders

Visit logs and reporting

See all capabilities of friendlyway Cloud Platform
for visitor management in action

Highlighted Capabilities of friendlyway Visitor Management

Highlighted Capabilities of friendlyway Visitor Management

Leverage Powerful Platform Features for Unique, Personalized Visitor Experiences

Highly customizable visitor registration process
Deploy to your devices in just one click
Cloud and on-premises deployment modes
Integration with physical access management solutions and devices
Integration with badge printers, RFID card dispensers, and government ID readers
Quick access to visitor reporting and analytics
Emergency alarm mode
Over ten plug-and-play off-the-shelf modules
Video tagging at check-in/check-out
Multi-language support
Accessibility support

Why Choose friendlyway?

friendlyway combines 25+ years of domain expertise with the latest technologies to create best-in-class solutions

Fast ROI

Set up in minutes and save hours. Use a flexible subscription model

Cloud-based

Enjoy a platform designed and built specifically for the cloud

Flexible & easy to use

Combine modules as you need and create intricate workflows with simple drag-and-drop

Integrations

Easily integrate the platform with other hardware and software

friendlyway Visitor Management and Related Modules

You can combine and use different modules to automate the processes you need.

Visitor Management
Badging, Compliance & Access Configurator
Staffing/Contingent Workforce Management
Kiosk & Device Manager
Content Management
Audio/Video Assistant
Wayfinding & Navigation
Room Signage
Reporting
Secure Browser
API & Integrations

Hardware for Visitor Management

Choose between utilizing your existing devices or leveraging friendlyway's self-service kiosks for visitor management. Crafted in Germany using top-tier quality components, our hardware guarantees exceptional durability and performance for commercial use.

Contact Us

Please enter your contact information and any other details you feel are important for us to help you with. Once the form is submitted, our team will be in touch with you shortly.

foto de
Dmitry Koshkin
Managing Director
friendlyway USA

Frequently asked questions

What is a visitor management system?

A visitor management system is a comprehensive software solution that streamlines and automates managing guests, visitors, and clients at your facility. It centralizes visitor data, provides customizable visitor experiences, and enhances security and compliance by integrating digital signage and access control systems.

How does a digital visitor management solution improve security at my facility?

A digital visitor management solution enhances security by providing features like instant badge printing or issuing RFID cards, real-time tracking of visitor access and movements, and enabling visitor pre-registration. It also allows for visitor information verification against watchlists, ensuring unauthorized individuals do not get access to the facility.

Can I customize the visitor experience with a visitor management solution?

Yes, our friendlyway Visitor Management allows you to configure custom visitor journeys and create engaging welcome screens and interactive menus to suit the unique needs of your business. This flexibility helps create a professional and tailored guest experience while streamlining the check-in process.

How does the solution handle legal compliance and document signing?

Our visitor management solution simplifies regulatory compliance by offering secure, paperless document signing options online and at on-site kiosks. Digital signatures can be collected and stored, ensuring you have all the necessary records to meet compliance requirements.

Can I send invitations to clients and manage event attendance with your platform?

Yes. You can easily send client invites, track RSVPs, and manage event attendance on friendlyway Cloud Platform. The user-friendly invitation system supports various visitor types, ensuring efficient communication.

Is friendlyway Visitor Management suitable for businesses of all sizes?

Absolutely! Our solution is scalable and adaptable, which makes it work for businesses of all sizes and industries. We can tailor it to fit your organization’s requirements, ensuring it meets your visitor management needs effectively and efficiently.