friendlyway Cloud Platform

All the tools your business needs to attract, impress, and elevate the daily experiences of visitors, customers, and employees, driving digital transformation in these areas:

  • Visitor management
  • Digital signage
  • Badging, compliance, and access management
  • Self-service kiosk solutions
  • Wayfinding and visitor guidance
  • Workforce management

All-in-One Modular Platform

friendlyway Cloud Platform offers plug-and-play modules and seamless integrations, allowing us to implement six core solutions that address the needs of facility managers, security & compliance, customer service, marketing, operations, HR, IT, and other business teams. See the benefits for your department.

Visitor Management

Enhance security and elevate visitor experience by offering a seamless journey and personalized service.

Selected Features

  • Customizable workflows for visitor journeys
  • Omnichannel invitations and notifications
  • Online and onsite registration forms
  • Visit logs and reporting
  • Post-visit surveys
Digital Signage

Use modern ways of marketing and communication in public places, office spaces, and production floors.

Selected Features

  • Content management system
  • Drag-and-drop content editor
  • Template library
  • Playback scheduling
  • Passive and interactive content
  • Built-in reports and dashboards
Contingent Labor Management

Organize and track activities of temporary workers from multiple staffing vendors via one unified platform.

Selected Features

  • Consolidated contract and rate management
  • Optimized shift scheduling
  • Personnel locator
  • Centralized time tracking
  • Attendance analysis and reports
  • Staffing agency billing
  • Multi-building support
Wayfinding and Visitor Guidance

Help your visitors quickly find points of interest across any venue or facility and get assistance.

Selected Features

  • Multi-floor map display/printing
  • Directions to the desired destination
  • Detailed information on locations
  • Video/audio assistance
  • Emergency evacuation routes
Self-Service Solutions

Free up your staff and engage users in completing routine tasks independently.

Selected Features

  • Configurable scenarios
  • Editable screens/menus
  • Interactive forms and questionnaires
  • Secure digital signature
  • Document printing and scanning
  • Secure browser and app viewer

Unlimited Integrations

Hardware

You can order our industry-leading friendlyway devices or use your preferred hardware.

FAAC, Magnetic Access Control, Touchless Biometric Systems, Mobile Demand, Interflex, Bosch

Software

Extend the value of the platform and your existing IT ecosystem by making them work together with 100+ integrations.

See Why 500+ Customers Love friendlyway

See all capabilities of friendlyway Cloud Platform in action

friendlyway Cloud Platform: Manage All Your Devices in One Place

Leveraging our 25 successful years in the digital signage and self-service kiosk industry, we have developed a comprehensive cloud-based software platform fusing best practices available on the market and supporting a wide range of devices.

Business Teams the Platform Serves

Whatever your role or function, there are tools on friendlyway Cloud Platform designed to address your pain points and help you become more effective in your job.

Facility Operations
Facility Operations

Streamline processes, strengthen security, and improve visitor and employee experience.

  • Enhanced Security: Monitor and control visitor access to the facility through identification and badging, ensuring only authorized individuals can enter.
  • Real-Time Personnel Locating: Track employees’ locations within building/site areas where they scan their badges, enhancing situational awareness and facilitating emergency preparedness.
  • Information Dissemination: Use digital signage to communicate important information, announcements, and safety instructions to visitors and employees.
  • Navigation Assistance: Provide visitors with clear building information, interactive maps, intuitive wayfinding instructions, and guidance to help them navigate the facility efficiently.
  • Cost Savings: Reduce workload and the need for additional staff by automating routine tasks and processes.
Security & Compliance
Security & Compliance

Check compliance, verify identities, and monitor access to ensure employee safety.

  • Robust Verification: Employ advanced measures to conduct compliance checks and authenticate visitor identities rigorously, including through integrated facial recognition.
  • Asset Protection: Safeguard company assets and maintain a secure environment by monitoring and controlling access to sensitive areas using integrated badging capabilities.
  • Compliance Messaging: Share compliance-related messages and updates with employees to keep them informed and ensure adherence to compliance protocols.
  • Compliance Reporting: Maintain records of all visitors and detailed audit logs to demonstrate adherence to regulations concerning visitor tracking and security measures.
  • Operational Efficiency: Enable visitors to self-register and submit compliance documentation, which can free up your staff for more critical security-related tasks.
Customer Service
Customer Service

Meet and exceed customer expectations with personalization, self-service, and fast check-in.

  • Swift Visitor Management: Facilitate smoother guest experiences with an efficient check-in process, significantly diminishing wait times, bottlenecks, and frustration.
  • Efficient Customer Assistance: Self-service kiosks can allow customers to find information or complete transactions, reducing the workload on your staff.
  • Personalized Service: Adapt to customer preferences based on past interactions per visitor records, ensuring a positive and memorable visit.
  • Improved Customer Navigation: Providing clear directions and wayfinding can enhance the customer experience by helping them locate the products or services they seek.
  • Access Control: Managing access to customer service areas can help protect sensitive customer data and ensure that only authorized personnel can obtain it.
Marketing & Sales
Marketing & Sales

Maximize your efforts to attract and convert customers while ensuring compliance and security.

  • Promotion and Advertising: Use digital signage to broadcast engaging marketing messages, visually rich advertisements, and targeted promotional content to capture the attention of visitors and potential customers.
  • Lead Capture: Self-service kiosks can capture leads by allowing visitors to register, sign up for newsletters, or provide contact information for marketing purposes.
  • Customer Journey Enhancement: Use wayfinding and visitor guidance to lead potential customers through specific pathways, ensuring they encounter marketing messages and product displays.
  • Event Badges: Use badges for your sales representatives at networking events, product launches, and trade shows, and issue badges for event attendees to identify them.
  • Access Control for Sensitive Sales Areas: Manage access to areas where you handle sales and customer information, ensuring security and compliance.
Business Operations
Business Operations

Automate the management of contingent labor while improving visibility and controlling costs.

  • Effective Workforce Management: Automate processes for monitoring and managing contingent labor, ensuring that contractors are scheduled, trained, and equipped to support business operations.
  • Cost Control: Obtain better visibility into operational costs, facilitating more accurate budgeting and potential cost reductions.
  • Regulatory Compliance: Ensure the facility adheres to industry and government regulations by managing access and permissions based on compliance requirements.
  • Identification: Badges can assist in quickly identifying personnel for easier tracking of employee movements within the facility.
  • Task Automation: Implement self-service kiosks or portals for routine tasks, such as check-in, scheduling, or facility information, freeing yourself up to focus on more strategic and critical matters.
HR & Communications
HR & Communications

Foster a positive company culture, improve communication, and streamline HR processes.

  • Effective Messaging: Use digital signage to disseminate company announcements, policies, and updates to all employees in a visually engaging and impactful way, ensuring employees are informed and aligned.
  • Employee Self-Service: Empower employees with self-help portals, enabling them to manage personal details, access HR-related information, such as benefits, payroll, and training materials, or get quick answers without administrative delays.
  • Work Time Control: Implement precise monitoring of employees’ work hours, ensuring accurate and efficient payroll processing.
  • Data Protection: Ensure compliance with data protection regulations by managing access to sensitive HR-related information and maintaining data security.
  • Guest Orientation: Provide a welcoming and organized experience for visitors, including new employees at onboarding, job candidates, and other guests, which reflects positively on the company culture.
IT & Technical Support
IT & Technical Support

Enjoy reliable software and modern hardware with easy support and little maintenance required.

  • Dependable Systems: Rely on modern, sturdy hardware integrated with resilient software that ensures seamless operations.
  • Minimal Maintenance: Benefit from a system designed for longevity, requiring infrequent maintenance and supported by an efficient assistance team when needed.
  • Identification and Access Control: Use badging to identify IT staff, contractors, and vendors and ensure that only authorized personnel can enter secure IT areas, data servers, or server rooms.
  • IT Updates: Display important IT announcements, updates, and system status information, including outage notifications, on digital signage to keep employees informed about the current status of IT services.
  • Regulatory Compliance: Maintain detailed audit logs and ensure that IT security and access control measures meet industry standards and government regulations.

Industries

Our cloud-native platform and digital signage hardware solutions can be used across a wide range of industries and business scenarios

Manufacturing
Manufacturing
Government & Public Services
Government & Public Services
Travel & Hospitality
Travel & Hospitality
Education
Education
Healthcare & Life Sciences
Healthcare & Life Sciences
Financial Services
Financial Services
Energy & Utilities
Energy & Utilities
Logistics & Transportation
Logistics & Transportation
Retail
Retail
Staffing & Recruiting
Staffing & Recruiting

Why Choose friendlyway?

friendlyway combines 25+ years of domain expertise with the latest technologies to create best-in-class solutions

Fast ROI

Set up in minutes and save hours. Use a flexible subscription model

Cloud-based

Enjoy a platform designed and built specifically for the cloud

Flexible & easy to use

Combine modules as you need and create intricate workflows with simple drag-and-drop

Integrations

Easily integrate the platform with other hardware and software

Live Demo and Platform Consultation

Please enter your contact information and any other details you feel are important for us to help you with. Once the form is submitted, our team will be in touch with you shortly.

foto de
Dmitry Koshkin
Managing Director
friendlyway USA