Privacy and Responsibility

The entity responsible under data protection laws, in particular the EU General Data Protection Regulation (GDPR):

1) COPYRIGHT — PROTECTED CONTENT OF THE WEBSITE

All texts, images, and other works published on the website are, unless otherwise indicated, subject to the copyright of SaM Digital Solutions GmbH, Gilching. Any duplication, distribution, storage, transmission, sending, or forwarding of the content is expressly prohibited without written permission from SaM Digital Solutions GmbH.

2) DISCLAIMER — WARRANTY FOR WEBSITE CONTENT

This website has been compiled with the greatest possible care. However, no guarantee can be given for the error-free and accurate nature of the information contained. Any liability for damages arising directly or indirectly from the use of this website is excluded, unless they are based on intentional misconduct or gross negligence.

If this website links to third-party websites, SaM Digital Solutions GmbH assumes no responsibility for their content.

3) CODE OF BUSINESS CONDUCT

The success of our company depends on the trust of our employees and customers. We earn this trust by keeping our commitments, demonstrating honest behavior and integrity, and achieving our goals solely through the diligent fulfillment of our obligations. The basic principles that guide us are summarized in our Code of Business Conduct, which is publicly accessible on our website as a statement of adherence to high standards.

Сode of business conduct (DEU | ENG)

4) INFORMATION SECURITY MANAGEMENT SYSTEM (ISO 27001)

friendlyway has developed a system in accordance with ISO/IEC 27001 and GDPR (General Data Protection Regulation). friendlyway’s customers can be assured that their data is in good hands, as the company meets modern international security standards.

ISMS Policy (DEU) | ISMS Policy (ENG)

5) ISO/IEC 27001 CERTIFICATE

We are certified according to ISO/IEC 27001.

ISO/IEC 27001 (DEU) | ISO/IEC 27001 (ENG)

6) COLLECTION AND PROCESSING OF PERSONAL DATA

When you visit our website, we store certain information in cookies. We only store other personal data if you voluntarily provide it to us, e.g., via a contact form. You are not legally or contractually obliged to provide us with your personal data. However, certain features of our website may depend on the availability of personal data. If you do not provide such personal data in these cases, those features may be unavailable or only partially available.

In the documents below, we explain how we collect personal data, what we do with it, for what purposes, on what legal basis, and what rights and claims are associated with it.

Declaration on the processing of personal data | Policy on the protection of natural persons concerning the processing of personal data

YOUR DATA SUBJECT RIGHTS

You can exercise the following rights at any time using the contact details of our data protection officer:

• Access to the data stored by us and its processing
• Correction of incorrect personal data
• Deletion of your data stored by us
• Restriction of data processing, if we are not yet allowed to delete your data due to legal obligations
• Objection to the processing of your data by us
• Data portability, provided you have consented to the data processing or have concluded a contract with us

If you have given us your consent, you can revoke it at any time with effect for the future.

You can always contact the supervisory authority responsible for you with a complaint. Your competent supervisory authority depends on the federal state of your residence, your workplace, or the alleged infringement. A list of supervisory authorities (for the non-public sector) with addresses can be found here.

PURPOSES OF DATA PROCESSING BY THE RESPONSIBLE BODY AND THIRD PARTIES

We process your personal data only for the purposes stated in this Privacy Policy. Your personal data will not be transferred to third parties for purposes other than those mentioned. We only share your personal data with third parties if:

• You have given your express consent
• The processing is necessary for the execution of a contract with you
• The processing is necessary to fulfill a legal obligation
• The processing is necessary to protect legitimate interests, and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data.

COLLECTION OF GENERAL INFORMATION WHEN VISITING OUR WEBSITE

When you access our website, general information is automatically collected via a cookie. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider, and similar information. This information does not allow any conclusions about your identity.

This information is technically necessary to deliver the website content you requested and is mandatory when using the internet. It is processed in particular for the following purposes:

• Ensuring a problem-free connection to the website
• Ensuring the smooth use of our website
• Evaluating system security and stability
• For other administrative purposes.

The processing of your personal data is based on our legitimate interest in data collection for the purposes mentioned above. We do not use your data to draw conclusions about you personally. The recipients of the data are only the responsible body and, if applicable, processors.

We may analyze anonymous information of this kind for statistical purposes to optimize our website and the underlying technology.

7) COOKIE POLICY

WE USE SPECIFIC TRACKING TECHNOLOGIES

Like many other websites, we also use so-called “cookies.” Cookies are small text files that are transferred from a website server to your hard drive. This automatically provides us with certain data, such as your IP address, browser, operating system, and your internet connection.

Cookies cannot be used to start programs or transmit viruses to a computer. The information contained in cookies allows us to facilitate your navigation and enable the correct display of our websites.

Under no circumstances will the data we collect be disclosed to third parties or linked to personal data without your consent.

Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. In general, you can disable cookies at any time via your browser settings. Please use your web browser’s help functions to learn how to change these settings. Please note that certain features of our website may not function properly if you have disabled cookies.

For more information about the cookies we use, click on Cookie Settings > Show Details at the bottom of the page.

8) CHANGES TO OUR PRIVACY POLICY

We reserve the right to update this Privacy Policy to ensure it remains in compliance with current legal requirements or to reflect changes to our services, such as the introduction of new services. The updated Privacy Policy will then apply to your next visit.

9) NEWSLETTER

Based on your explicit consent, we will regularly send you our newsletter or similar information via email to your specified email address.

Providing your email address is sufficient to receive the newsletter. When you sign up for our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be notified by email about circumstances relevant to the service or registration (e.g., changes to the newsletter offer or technical conditions).

For an effective registration, we need a valid email address. To verify that the actual owner of the email address performs the registration, we use the “double opt-in” procedure. For this purpose, we log the newsletter subscription request, the sending of a confirmation email, and the receipt of the requested response. No other data is collected. No other data is collected. The data is used exclusively for sending the newsletter and is not shared with third parties.

You may revoke your consent to the storage of your personal data and its use for sending the newsletter at any time. A link for this purpose is included in every newsletter. You may also unsubscribe directly on this website at any time or notify us of your request via the contact information provided at the end of this privacy notice.

10) CONTACT FORM

If you contact us via email or the contact form with any questions, you voluntarily consent to us contacting you. A valid email address is required for this purpose. This address is used to assign your inquiry and to respond to it. Providing additional information is optional. The information you provide will be stored for the purpose of processing your inquiry and for any follow-up questions. Once your inquiry has been resolved, your personal data will be automatically deleted.

11) CONTACT

If you have any questions or comments regarding this Privacy Policy, wish to make changes to your personal data, or would like to be removed from our database, please contact us.

Chief Information Security Officer: Alexandr Zorin

Email:  [email protected]

Latest update: 24.07.2024