friendlyway Visitor Management Solution
Streamline your visitor management processes with the industry’s best-in-class cloud solution
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How friendlyway Visitor Management Works
We support the complete cycle of the visitor journey – from event planning, invitation management, badging, compliance, paperwork, and visitor guidance to visitor check-out, attendance reports, and follow-up emails and surveys.
Create, edit, and manage events, invitations, and visitors in the visitor management module. The solution supports multiple event notification types.
Plan every step of the visitor experience – self-service check-in, badge/RFID card printing, wayfinding, and digital signage. Other features include email notifications, agreement and questionnaire screen flows during check-in, different check-out settings, and numerous hardware integrations.
The visitor management module can be integrated with security turnstiles and other physical access management hardware, allowing for a seamless and automated visitor check-in process.
After verifying the visitor’s credentials, the system will provide interactive navigation instructions to a point of interest or specific location within the organization’s facilities.
When a company’s or building’s security policy requires it, you can introduce a “guided visit” procedure. Upon a visitor’s check-in, the assigned host is notified and proceeds to the kiosk to confirm the visitor’s identity and issue an access badge. The host can then choose to accompany the visitor or offer the kiosk’s wayfinding option.
Users can request immediate live support and receive prompt answers to their questions by chatting with the built-in Video/Audio Assistant.
After an event, the friendlyway platform can send post-visit questionnaires and surveys asking visitors to provide feedback about their experience and your brand. The solution also features in-depth reporting, logs, and analytics.
Why friendlyway Visitor Management?
“friendlyway has been instrumental in introducing innovative software solutions that have been crucial for successfully managing our workforce amid growth. The friendlyway team understands our business, as well as our challenges and opportunities becoming a trusted partner today and in the future.”
Provide customized experiences to every visitor
Define every step of the visitor experience as you need, to provide the best possible
services to your visitors, customers, partners, and employees.
- Visitor
- Guest
- Client
- Prospect
- Contractor
- Service worker
- Employee
- Patient
- Service provider
- Inspector
- Auditor
Event scheduling
Personalized invitations to visitors
Outlook integration
Pre-visit registration forms
Compliance and security verification
Policy and guideline approval by the visitor
Visitor check-in using ID / QR Code from the invitation or name
Registration form and questionnaire completion by the visitor onsite
Document signing by the visitor
Badge printing / access card disbursement
Visit approval and onsite visitor escort
Video chat with a host / support team at a kiosk
Display at a kiosk / printing of a facility map with directions
Integration with physical access control
Real-time visitor location and reporting
Emergency alert and evacuation route display
Visitor check-in at a muster point for emergency events
Badge collection
Post-visit surveys and reminders
Visit logs and reporting
See all capabilities of friendlyway Cloud Platform
for visitor management in action
Leverage powerful platform features for unique, personalized visitor experiences
Why Choose friendlyway?
friendlyway combines 25+ years of domain expertise with the latest technologies to create best-in-class solutions
friendlyway Visitor Management and Related Modules
Selected Success Stories
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