friendlyway Solutions for Tourism and Hospitality
Captivate guests, streamline operations, and create memorable journeys from the first touchpoint.
Discover Our Solutions for Tourism, Travel, and Hospitality
Impress and inform travelers with dynamic content.
Our easy-to-use content management system empowers you to manage multimedia displays, promote local attractions, and streamline guest communication from a single platform. With friendlyway Digital Signage, you can deploy:
- Stunning visuals
- Interactive advertisements
- Real-time information updates
Create a seamless and welcoming first impression.
Automate the check-in experience at resorts, hotels, and tourist centers. friendlyway Visitor Management ensures fast, safe, and memorable guest arrivals through:
- Online pre-registration
- Touchless check-ins
- Personalized greetings
- Secure access management
Make navigation easy and stress-free for your guests.
Help visitors find their way across hotels, resorts, airports, and large venues with interactive maps and clear directions. To ensure an outstanding guest experience, friendlyway Wayfinding provides:
- Multi-floor navigation
- Location details
- Emergency evacuation routes
Empower guests with efficient self-service options.
friendlyway’s customizable self-service solutions allow businesses to reduce wait times, free up staff for higher-value tasks, and ensure 24/7 service availability. Offer visitors the convenience of self-service kiosks for:
- Ticketing
- Live video chat with a concierge
- AI assistance around the clock
Delight Guests, Relieve Support Teams
Elevate customer experience to a new level of service quality. As a trusted partner in the tourism industry, friendlyway helps you optimize resources while offering your guests better support and more convenient service. Our flexible software and hardware solutions can be tailored to meet the specific needs of your location.
Personal support — available everywhere
Provide remote assistance to your customers centrally and make it available at multiple locations. With friendlyway’s live Video Chat, your guests get quick answers to their questions from your support specialists wherever they are.
AI assistance 24/7
The new friendlyway AI Assistant solution allows you to provide your guests with comprehensive services around the clock. An avatar of your choice answers questions in 196 languages in a friendly and competent manner, with access to a wide range of information.
Interactive self-service menus — alone or in combination with video/AI support
Personal support is not always needed. Answers to simple and repetitive questions can be found at a self-service kiosk using intelligently structured interactive menus. Of course, combining digital signage with live or AI support is also possible.
Current information from various sources
Whether advertising, promotions, or weather forecasts, you can mix your content with online sources and invite partners and local providers to publish the latest news and offers themselves. Distributed partner access allows you to create custom displays without extra work for your team.
Combine existing and new content
friendlyway makes it easy for you to get started: the platform processes text, image, and video content in all common file formats. Apps, widgets, and websites can also be easily integrated. This means you can continue to use your existing assets and add new content to them step by step.
Get started right away!
friendlyway Digital Signage is particularly user-friendly. Interactive screen flows and playlists can be designed using a drag-and-drop editor without the need for technical knowledge. Playback scheduling and device control are also clearly organized and easy to manage. So your team can get started without lengthy training.
Why Our Customers Have Chosen friendlyway
“Our entire team was genuinely impressed by the collaborative partnership with friendlyway—not only as a supplier of interactive info kiosks and software but also for their professional execution and seamless integration with our partner systems. The new service points have been very appreciated by both our guests and regional partners. We’re excited to continue expanding our digital services and look forward to further collaboration with the friendlyway team.”
“Achensee Tourism was looking for a solution provider with the unique expertise and capability to deliver both digital signage software and kiosk hardware — friendlyway not only met our requirements but fully exceeded them. We needed a cloud-based platform that was intuitive, easy to use, and capable of offering users a modern digital visitor experience with self-service and interactive functions, and friendlyway’s solution offering was the best option on the market.”
What Makes friendlyway’s Solutions the Best Choice for You?
friendlyway combines 25+ years of experience with the latest technologies to create best-in-class solutions
Experience friendlyway’s solutions for tourism, travel, and hospitality in action
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FAQ
What digital solutions does friendlyway offer for the tourism industry?
friendlyway provides a wide range of digital services for your guests: information displays, interactive service points, live personal support via video chat, or 24/7 assistance with an AI avatar. What they all have in common is that there is no need for a service employee to be on-site.
How do friendlyway solutions help us make better use of our employees?
Using the innovative service points, your employees can provide information and advice remotely to support guests or visitors. Tourism organizations can organize expert knowledge or services in a central department and make them available at multiple locations.
Can I customize the visitor experience with digital services?
Yes, the friendlyway solutions can be easily customized to your requirements. This applies to the content and design of screen flows and service menus.
What do I need for your solutions to work?
The hardware you need depends on which digital services you want to use: for simply playing content, you only need a screen without a touch function; for interactive offers, a display with a touch function is required. And for live video or AI consultation, you need a kiosk with a camera, microphone, and speakers. Both small mobile desktop models, such as the new friendlyway Counter 12, and large permanently installed kiosks, such as the friendlyway Impress 43, are suitable. All digital services require a stable Internet connection and friendlyway software.
Are friendlyway solutions suitable for companies of all sizes?
Absolutely! Our scalable and adaptable solutions work for companies of all sizes and industries. Smaller and medium-sized companies benefit from centralized guest and visitor management by fully utilizing their limited resources.