CWS Cleanrooms – Digital Check-in on Tablet

At the CWS Cleanrooms Germany site, the challenge was to ensure the visitor management process becomes more efficient and digital. There was no reception desk to greet guests, and workflows were not digitized, resulting in compliance requirements not being met optimally.

The specific issues included:

• Physical access: The entrance door was permanently locked, and the limited space in the airlock left no room for a reception desk. At the same time, it was necessary to ensure that visitors did not have to wait long and could still be instructed quickly, conveniently, and effectively. It also had to be possible to contact the responsible staff for pickup.
• Compliance requirements: All guests were to be instructed according to cleanroom guidelines before entering the cleanroom area.
• Lack of automation: The visitor management process was not standardized, requiring manual handling.

CWS Cleanrooms Germany decided to implement the friendlyway Counter 12 tablet with wall mounting and visitor management software to automate the reception process and reliably meet compliance requirements.

Hardware

• Counter 12 tablet with an intuitive touchscreen for self-registration
• Wall-mounted directly at the entrance for easy access

Software Features

• Digital signature: Visitors read and confirm the cleanroom guidelines directly on the tablet before entering the cleanroom.
• Video chat via Microsoft Teams: Visitors can easily reach the responsible staff via video call to arrange pickup.
• Automatic notifications: As soon as a guest registers, the responsible contact person is informed via email and Teams call.
• Logging and compliance: All visits are automatically documented to meet security and audit requirements.
• Microsoft Outlook integration: Planned visitors are invited directly from the responsible employee’s Outlook calendar. They receive an email with a QR code for quick on-site check-in, eliminating the need to enter personal data on the tablet.
• Pre-registration: Visitors can also pre-register online, access cleanroom guidelines, and confirm acknowledgement. In this case, no instruction is required at check-in, further shortening the access process.

The introduction of the Counter 12 tablet with visitor management software has fundamentally improved the reception process at CWS Cleanrooms:

• Increased efficiency: Visitors can self-register, reducing waiting times and minimizing administrative effort.
• Enhanced security: The digital process ensures that all visitors comply with the required cleanroom guidelines.
• Optimized visitor experience: Automatic notifications and video calling enable smooth reception without a physical front desk.
• Compliance assurance: Digital signature and logging guarantee legally compliant and auditable visitor management.

With this digital solution, CWS Cleanrooms in Germany has not only modernized its reception area but also set a new standard for efficiency, security, and visitor convenience – an investment that makes cleanroom access easier, faster, and future-proof.