AI Assistant for Your Visitors
Give visitors instant answers, multilingual guidance, and 24/7 support on any screen. Train the assistant with your own content, tailor it to your environment, and connect it with live staff when needed.
- Answer questions in 196 languages
- Deploy on kiosks, tablets, and digital displays
- Combine AI self-service with visitor workflows and live support
Launch AI-Powered Visitor Service Fast
AI Assistants are available as a plugin on the friendlyway Cloud Platform and can be used on any touchscreen display. friendlyway users can train them quickly using their own knowledge sources, without coding, to support visitors, guests, and customers with fast, reliable service.
Highly Knowledgeable
Train your friendlyway AI Assistant with almost any type of content source, including websites, PDFs, Excel files, text documents, videos, and audio recordings. Even unstructured information can be used to build a reliable knowledge base.
Truly Multilingual
friendlyway AI Assistants understand and speak 196 languages, helping visitors feel welcome, informed, and supported in their preferred language.
Fully Customizable
On the friendlyway Cloud Platform, you can choose from 20 male and female video avatars or upload a photo to create a custom avatar. Voices can also be selected to match your brand and use case.
Works on Kiosks and Tablets
friendlyway AI Assistants run on a PC with friendlyway software and a touchscreen. They can be deployed on freestanding kiosks such as the Impress 43, compact desktop kiosks like the Counter 12, or standard Windows tablets.
Smarter Support for Your Back Office
friendlyway AI also supports internal teams by fully documenting AI-assisted visitor and consultation interactions. This provides clear insight into the most frequent visitor questions. You can also analyze visitor traffic by time of day or day of week and correlate it with different factors.
Security Included
friendlyway AI data processing meets high security standards and is GDPR compliant. All AI services are hosted in Germany and continuously updated to the latest security standards.
Selected Customers
Why friendlyway AI Is a Smart Choice
friendlyway combines more than 25 years of experience with modern technology to deliver solutions designed for real-world operations.
Everything You Need to Deliver Outstanding Service
Typical Use Cases for friendlyway AI Assistants
Your AI Assistant welcomes contractors, guests, and delivery teams, supports check-in, verifies required briefings, and notifies the right employees.
Welcome guests in any language. Share tips, recommendations, and up-to-date info like bus departure times or weather — 24/7.
“Where can I find this?” “Do you carry that?” Your AI Assistant answers common questions quickly and professionally, freeing your staff to focus on high-value sales conversations.
Make information, services, and directions easier to access. Spoken questions are understood in any language and answered clearly and respectfully.
An AI Assistant can handle patient and visitor check-in — and, in a protected space, collect basic patient information. Your team gains valuable time.
Registration, check-in support, and information requests are handled promptly, while you gain high-quality data to route visitor flows and capture actionable insights.
Use friendlyway AI Assistants on Kiosks or Tablets
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FAQ
What is an AI Assistant?
An AI Assistant is a learning system that provides personalized support to internal teams and to visitors, customers, and guests.
How does an AI Assistant help me use staff resources more efficiently?
AI Assistants can answer many customer and visitor questions independently. They can also support data capture and check-in workflows, freeing your team to focus on more complex and higher-value tasks.
Can I tailor the visitor experience with an AI solution?
Yes. You can train the assistant with your own content, choose or create video avatars and voices, define workflows for different visitor types, and align communication with your brand guidelines.
What do I need to use a friendlyway AI Assistant?
You need a stable internet connection, friendlyway software, and a device with a camera, microphone, and speakers. Options include tablets, compact desktop kiosks such as the friendlyway Counter 12, and larger fixed kiosks such as the friendlyway Impress 43.
Are friendlyway AI Assistants suitable for organizations of any size?
Yes. Our AI solutions are scalable and adaptable for organizations of all sizes and across many industries. Smaller organizations often benefit in particular because AI-based support helps them make better use of limited resources.