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Invitations
Create invitations for single- or multi-day visits within a defined timeframe
Customizable, multilingual email invitations
Easy visitor list import via CSV
Configurable attachments and links in invitation emails
Custom data fields for creating visits
Visitor screening against blocklist
Room booking and room signage
Room reservations with catering and equipment
Online Pre-Registration
Web-based pre-registration via a secure link in the invitation
Online acceptance of safety policies
Customizable online registration forms
Onsite Check-In
Multilingual screens on the onsite check-in kiosk
Customer logo + standard design templates for the check-in screen
Fast check-in for pre-registered visitors via QR/PIN or ID document
Self-registration for walk-in visitors at the kiosk
Automatic email notifications when visitors check in
Automatic Microsoft Teams notifications when visitors check in
Audio/video calls with the host
Manual visitor approval and registration in the system
Security and Compliance
On-screen acceptance and signing of instructions at the kiosk
Customizable forms and questionnaires for safety compliance
Video guides with multiple-choice checks for visitor instructions
Live visitor photo at the kiosk with ID comparison
Waiting list and approval flow for walk-in visitors
ID/driver’s license scanning at the kiosk with validity checks
Badges and Access
Visitor badge printing with custom templates
Standard and RFID access cards
Printing of parking and Wi-Fi tickets
Printing of visitor documents in A4 format
Display of interactive maps and wayfinding
Door opening via kiosk
Workflows and Visitor Types
Standard workflows for invited and walk-in visitors
Alternate workflows and data forms by visitor type (e.g., business visitor, supplier, service provider)
Specialized logistics workflows (truck drivers)
Flexible setup for events and visitor groups
Special module for managing temporary workers and service providers
Temp worker approvals and certificate tracking
Site Management and Localization
Multilingual admin area (English, German)
Multi-time-zone support for invitations
Multi-site, multi-building, and multi-zone support
International localization options (date/time and regional settings)
Data and Analytics
Real-time visitor dashboard with filters by visit type and location
Visit logs (online and exportable)
GDPR-compliant automated visitor data cleanup
Check-in kiosk monitoring with statistics and automated alerts
Import of master data for existing visitors and hosts
Configurable validity period for completed visitor forms
History of completed forms per visitor
Cloud Capabilities and Integrations
Modern, browser-based web application
Scalable architecture and high-availability operations
Monitoring for stable check-in kiosk operation
System logging and review of user actions in the application
APIs for integrating with access control systems
Granular roles and permissions management
Hardware integrations (card readers, barcode scanners, printers, sensors)
Integration with customer SSO/identity providers (e.g., AzureID, PingID)
Integration layer for exchanging data with systems like SAP or Microsoft 365
Show feature list

FAQ

What hardware do I need and where can I buy it?

For visitor management, you need a check-in kiosk — a Windows device with a touchscreen and Full HD resolution or higher. We recommend Microsoft tablets and friendlyway kiosks. If you want to issue visitor badges, you’ll also need a badge printer. friendlyway kiosks are ideal for unmanned digital receptions thanks to their printing, video calling, scanning, and card-issuing capabilities. Visit our hardware page to select devices and accessories.

Do you offer maintenance services for the hardware?

Yes, we provide maintenance for kiosks both during and after the warranty period. With advanced telemetry, many issues can be resolved remotely. If needed, we can carry out on-site repairs on short notice.

How can I test your solution before purchasing?

We offer a free, time-limited trial account on the friendlyway Cloud Platform. Additionally, you can rent a full check-in kiosk from our demo pool for up to 3 months (subject to availability). Contact our sales team to request a test account and confirm hardware availability.

What integrations do you support?

friendlyway Visitor Management includes standard software integrations with leading access control systems, such as Bosch, Interflex, TBS, and FAAC. Our platform also provides an API layer for custom integrations. Our hardware integrates with peripherals, such as printers, scanners, RFID readers, ID scanners, and sensors.

How long is a friendlyway software license valid?

The minimum term is 12 months. The license can be renewed for additional 12-month periods.

Do you offer training and support during system setup?

Yes, we assist with onboarding. We guide you through the setup process, helping you import visitor data, safety instructions, and floor plans for wayfinding.

What do you mean by a "site"?

We define a site as a company’s physical location with its own address. If there are multiple buildings at the same address, each building is counted as a separate site. With friendlyway, you can manage multiple sites — tailor check-in processes to each location’s requirements and manage all settings conveniently from a centralized dashboard.

Do you offer volume-based discounts?

Yes, we provide custom quotes. Request a demo or send us an inquiry. We’ll be happy to advise on potential discounts based on your use case and the number of locations you want to roll out.

Pricing Plans for friendlyway Visitor Management

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