friendlyway Solutions for Municipal Companies
- Critical-infrastructure–grade security and compliance
- Efficient, automated processes
- Physical access control for visitors and employees
- Self-check-in with ID verification
- Safety briefings for different visitor types
friendlyway Visitor Management: Compliant Access Control for Municipal Organizations
Suppliers, contractors, internal and external staff — many municipal companies manage a constant flow of people across their locations. That creates real pressure on visitor management as well as effective access and vehicle entry control. With friendlyway’s integrated software and hardware solutions, municipal organizations can implement robust security standards and significantly improve operational efficiency.
Secure, fast, and efficient
With friendlyway, your reception becomes an efficient first touchpoint, designed for maximum security and minimal waiting times. As soon as a guest arrives, you’re notified by email, Microsoft Teams, or phone call. Visitor badges are printed automatically during self-check-in.
- Fast check-in for pre-registered visitors and employees using QR/PIN/RFID or an ID document
- Self-registration for walk-in visitors at the kiosk
“Driver’s license, please.”
Official ID documents, including driver’s licenses, can be verified automatically during check-in. And if questions come up, visitors can contact the right person immediately.
- Scan IDs or driver’s licenses with validity checks
- Audio/video calls with the host
- Manual approval and registration of visitors
- Multilingual on-screen guidance
Convenient, time-saving pre-registration
With friendlyway, invited visitors can complete all registration steps online, making arrival faster and more convenient.
- Pre-registration via the web portal using a secure link in the invitation
- Video guides with multiple-choice checks for visitor briefings
- Online acceptance of safety policies and other instructions
- Customizable forms and document attachments for online registration
Clear documentation and smart workflows
friendlyway helps you manage invitation processes securely and transparently. Intelligent automation reduces administrative effort and increases efficiency across teams.
- Individual and group invitations, for single- or multi-day visits
- Easy import of visitor lists
- Standard and configurable workflows
- Briefing assignment by visitor type
- Scheduling and invitations directly from Outlook
- Matching visitors against blocklists
- Room reservations with catering and equipment
Digital gate management for vehicle access
A digital gate with driver self-check-in and automated entry approvals simplifies inbound traffic control.
- Fast check-in for pre-registered vehicles via kiosk using QR/PIN/RFID or an ID document
- Scan IDs or driver’s licenses with validity checks
- Self-registration for unplanned arrivals
- Email or Teams notifications when a vehicle arrives
- Audio/video calls with the host
- Manual approval and registration of vehicle entries
- Automatic access approval with license plate recognition for your own fleet
- Multilingual on-screen guidance
Physical access control and visitor-specific permissions
Integrating with physical access control systems (PACS) enables secure, automated check-in. Access permissions (for example, for external staff) can be restricted to specific areas, improving both efficiency and operational safety.
- Integration with PACS
- Temporary passes on thermal paper
- RFID cards
- Visitor-specific access permissions
Real-time monitoring and evacuation tracking
All visitor processes are fully documented, so you always know who is on site. In emergencies, you can track and guide visitors efficiently, including autonomous registration in safety zones and intuitive on-screen guidance.
- Complete documentation
- Real-time monitoring of everyone on site
- Emergency mode with instructions and wayfinding
- Instant evacuation lists for first responders
Maximum security — cloud or on-premises
For hosting, friendlyway supports your operational requirements. Our platform can be deployed in the cloud or on-premises with strong security and high usability.
- Scalable architecture and high-availability operations
- Monitoring of check-in kiosk uptime and functionality
- System logging and review of user actions within the application
- Granular definition and management of user roles and access rights
- Hardware integrations available (card readers, barcode scanners, printers, sensors)
- Integration with customer SSO and identity providers (e.g., Entra ID/Azure AD, PingID)
- Integration layer for data exchange with systems like SAP or Microsoft 365
Compliance-Ready Out of the Box
friendlyway provides standard processes that help municipal organizations implement strict security and documentation requirements quickly and reliably. Custom adaptations are straightforward, and integration with physical access control systems enables differentiated access for areas with different sensitivity levels.
Why friendlyway Visitor Management Is the Right Choice for Municipal Organizations
friendlyway combines more than 25 years of expertise and deep experience with public-sector organizations with modern technology, delivering solutions built for municipal requirements.
Everything You Need to Manage Visitors Efficiently, Securely, and Compliantly
Standard Integrations to Connect friendlyway with the Tools You Already Use
friendlyway Communication and Self-Service for Modern Workplaces
With our solutions, organizations reduce the effort required for internal communication, while improving quality and efficiency.
friendlyway Info Boards for administration and operations
With a digital bulletin board, you create a transparent, up-to-date information space for all employees. Publish content to any screen across administrative and operational sites. From general announcements, schedules, and dashboards to company videos and emergency alerts — keep employees and visitors informed at all times.
- Drag-and-drop content management and updates
- Mix of centralized and local content
- Customizable layouts
- Playback scheduling
- Central control of all devices
friendlyway Employee Self-Service
User-friendly software and hardware designed to deliver employee self-service experiences, while protecting activity within your organization’s IT boundaries.
- Easy access to company portals and HR systems for all employees
- Secure, GDPR-compliant processes
- Use of existing documents
- Touch-based information selection and deep dives
- Access to websites and apps
- Individual permissions and protected content
Why Customers Choose friendlyway
friendlyway combines 25+ years of digital touchpoint experience with modern methods and technologies to deliver best-in-class solutions.
Software and Hardware: Complete Solutions from a Single Partner
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