Audio and Video Calling Add-On

Personal Service at Every Location — even without On-site Staff

Be there for visitors and customers at the moments that matter. Connect kiosks directly to your central team or subject-matter experts via video call. Extend service availability across locations while using your staff efficiently.

Cost-effective scalability

Support multiple locations from one central hub, expanding your reach while keeping staffing costs under control.

Immediate time savings

Put specialist knowledge where it is needed without travel time or unproductive downtime for your expert staff.

A strong, professional presence

Build lasting customer trust by making personal support consistently available at every touchpoint.

Telepresence That Delivers Real Business Value

Provide high-quality personal service at every location while using your team’s capacity more efficiently.

One reception team for every location

Welcome guests personally at the touch of a button. At manufacturing sites and logistics centers in particular, a central team can manage the entire reception process remotely and provide immediate assistance.

Expert knowledge on demand

Bring specialist expertise exactly where it is needed through remote presence. In retail stores, banks, or healthcare facilities, your experts can provide immediate guidance, answer questions in real time, and move each interaction forward.

Personal support — even at remote sites

From tourist destinations to unmanned logistics hubs, give guests access to real-time personal guidance. This builds reassurance and connection, helping visitors feel supported at every touchpoint.

Interactive Features for a Complete Service Solution

A video call is only the beginning. With close integration between the add-on, the friendlyway Visitor Management solution, and your kiosk hardware, your team can manage the entire service process remotely.

On-demand printing

Print visitor badges or receipts directly at the kiosk during the call for a smooth, professional service experience.

Screen sharing for guided assistance

Share documents, plans, or products directly on the kiosk display to make conversations clearer and bring your offering to life.

Multilingual user interface

Let visitors select their preferred language at the terminal for more accessible communication and a seamless service experience.

Digital directory

An intuitive directory, organized by department or product, helps visitors quickly find the right expert.

Smart call routing

Calls are automatically routed to the next available team member, helping ensure a prompt response every time.

Knowledge base

Use anonymized call transcripts to capture valuable insights and continuously improve consultation quality.

Flexible Plan Options

Choose the features your business needs.

Included with Enterprise

Available as a standard feature, with no additional costs or setup required.

Optional add-on for Premium

Add audio and video calling to your Premium plan whenever you need it.

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Combine Digital Efficiency with Personal Service

Simply complete the form. One of our experts will contact you shortly to demonstrate the video solution live and answer your questions.