friendlyway Solution CityOverview

friendlyway is one of the few companies worldwide to offer customized kiosks and digital signage systems, interactive kiosk software and powerful digital signage software, high-quality services directly or through partners, as well as various special solutions from qualified partners, making it a reliable partner for complete solutions From one hand.

Over 25,000 friendlyway systems and software packages have been installed in recent years. This makes the friendlyway kiosk solutions one of the most popular and most reliable in Europe, Middle East, Africa and America. Countless references and solutions are available to competent partners through friendlyway or friendlyways international networks. Discover the diversity of solutions for a wide range of industries in the „friendly solution city“.



 

Trade fair

At exhibitions, it is usually difficult to get to the right. The trade fair visitor is all the more pleased when he finds a machine that can help him to find his way. At airports or hotels, terminals can provide up-to-the-minute information at an early stage and / or interest in a visit to the fair. Via the interactive touch screen, users can inform themselves without having special computer skills.

Separate video, animations or television can be displayed on separate screens – controlled by time or depending on the interactive touchscreen. Visitors can register themselves at vending machines and receive a high-security passport (e.g., using RFID technology) and avoid unpleasant queues for so long. In the inner area, terminals can show a current map. Through intelligent search functions visitors can find all exhibitions or lectures (filter criteria: company name, brand name, product category, location etc.). Even routing systems with display or printout of an optimal plan to achieve the goal are possible.

By combining different applications, particularly innovative solutions can be integrated, such as, for example, The advice for the visitors interesting exhibitions according to individual preferences (Guided Visit). No more visited companies can then contact the visitor (Express Visit). Of course, the terminals can also display other information that is held or offered parallel to the event. Interestingly, there is also information on the local situation, e.g. Restaurants. In addition, visitors can contact the trade fair organization directly to ask questions or make suggestions. It is also suitable for answering surveys as they are offered at the end of the fair
 

Available solutions for trade fairs
  • Contact management software (e.g., business cards)
  • Visitor information and exhibitor search systems
  • Internet Cafe & Lounges (wireless & stationary)
  • Automated ticket sales & access control
  • Hot Spot Management: authentication, authorization, billing
  • Solutions for electronic advertising displays and digital advertising

 

Advantages
  • Advertising of the fair in places with potential visitors, e.g. Hotels, optimization of the registration procedures during the measurement tour
  • Improve the productivity of hostesses, as they can concentrate on individual advice
  • Optimization of the trade fair experience by means of a routing system and personal recommendations and the optimization of the contact between visitors, companies and trade fair organization
  • Reduction of printing costs by printing information as required
  • Improve the image of the trade fair organizer in public


 

Shopping center and trade

Terminals enhance your buying experience, whether in shopping malls, shopping centers or department stores. A terminal always welcomes its visitors and informs about interesting offers – at any time of the day or night. In shopping centers, terminals are perfect as routing systems, so that every visitor can search the shops for criteria (e.g., product names, brands, or product categories). Maps, which can also be printed out, show the best way to the business. Your customers can buy products at the terminals independently, and pay them immediately cash or by credit card. You will then receive a receipt immediately after purchase, and you can get the product sent home as you wish.

Since it is also possible to provide the application on the self-service terminal with additional applications, credit calculations can also be carried out, and the products can also be sold via installment payment.
With the kiosk, customers can also give feedback directly to the shop, i. To ask questions, to express wishes, or to complete customer satisfaction surveys.

The interactive touch displays make it possible to use the system independently of the actual main business. This also makes it possible to operate around the clock (24 hours, 7 days a week). With the terminals customer satisfaction systems are supported, i. Points can be collected and converted into vouchers. Via the terminal you can also offer already available Internet shop solutions so that your customers can always choose the shopping channel that best suits.

 

Available solutions for shopping centers
  • Interactive solutions for customer loyalty systems
  • Interactive shop & product search as well as interactive sales consultant & online shopping
  • Gift service (online / offline)
  • Solutions for electronic advertising displays and digital advertising
  • Interactive point of sale displays with barcode scanner
  • Interactive music playback station for the POS and interactive DVD playstation for the POS

 

Advantages
  • Increase sales by using various sales channels
  • Enabling personalized offers, depending on customer interests
  • More interactive communication of advertising information through interactive solutions
  • Increase the return on investment through additional use of the internet shop in terminals
  • Avoiding unnecessary printing costs by means of personal information at the terminal and printing as required
  • Improvement of the innovative image and customer orientation of the business in the public


 

Airport

Due to the increasing use of web services, self-service terminals are becoming increasingly important as it is possible to use the existing technical infrastructure. Terminals are installed at airports, buses, ships or railway stations to simplify and speed up ticket issuing. Through simple menus on touchscreen screens all options for ticket purchase are shown, i. The traveler can choose the seat, the class, the travel history and also the type of payment (cash, credit card, EC card). Of course, the traveler receives the ticket with the travel history immediately after the purchase and a receipt of the payment. All necessary devices such as card readers or printers are completely hidden in such a kiosk solution, so the transactions can be carried out safely.

If necessary, telephone or video conferencing circuits can also be offered via self-service terminals, so that the travelers have a human contact person on site. With the terminals, customer loyalty programs can be supported to collect or redeem points. With terminals you can increase the chance to win new customers at airports, business centers or shopping centers. By combining with large displays, spectacular multimedia content can be displayed corresponding to the current content.
 

Available solutions for airports
  • Self-service kiosks for car hire
  • Automatic check-in
  • Infotainment for airport lounges
  • Paid surfing (wireless & stationary)
  • Reservation service via video call center
  • Hot Spot Management: authentication, authorization, billing
  • Software & solutions for electronic advertising displays and digital advertising

 

Vorteile
  • Advantages
  • Increase sales by automatic ticket sales
  • Improved utilization of Internet investments, as this creates another transactional channel
  • Improve customer service, as customer advisors are available for individual services or problem solving
  • Enabling direct contact between company and customer
  • Reduction of printing costs by displaying the information at the kiosk as required
  • Improve the company image in the competitive environment


 

Railway station

Due to the increasing use of web services, self-service terminals are becoming increasingly important as it is possible to use the existing technical infrastructure. Terminals are installed at airports, buses, ships or railway stations to simplify and speed up ticket issuing. Through simple menus on touchscreen screens all options for ticket purchase are shown, i. The traveler can choose the seat, the class, the travel history and also the type of payment (cash, credit card, EC card). Of course, the traveler receives the ticket with the travel history immediately after the purchase and a receipt of the payment. All necessary devices such as card readers or printers are completely hidden in such a kiosk solution, so the transactions can be carried out safely.

If necessary, telephone or video conferencing circuits can also be offered via self-service terminals, so that the travelers have a human contact person on site. With the terminals, customer loyalty programs can be supported to collect or redeem points. With terminals you can increase the chance to win new customers at airports, business centers or shopping centers. By combining with large displays, spectacular multimedia content can be displayed corresponding to the current content.

 

Available solutions for railway stations
  • Self-service kiosks for car hire
  • Automatic check-in
  • Infotainment for airport lounges
  • Paid surfing (wireless & stationary)
  • Reservation service via video call center
  • Hot Spot Management: authentication, authorization, billing
  • Software & solutions for electronic advertising displays and digital advertising

 

Advantages
  • Increase sales by automatic ticket sales
  • Improved utilization of Internet investments, as this creates another transactional channel
  • Improve customer service, as customer advisors are available for individual services or problem solving
  • Enabling direct contact between company and customer
  • Reduction of printing costs by displaying the information at the kiosk as required
  • Improve the company image in the competitive environment


 

Hotel

Check-in and check-out at the hotel can be made much easier and safer than before. In addition, processes are accelerating significantly, and higher transaction rates per terminal are possible. Of course, this is not primarily about eliminating the human factor but by increasing customer satisfaction. Of particular importance here is, of course, the careful design of the screens and the processes. This is not primarily about design, but on effective design, which is made possible by years of experience. With these advantages, hotels can increase customer satisfaction. They can also easily integrate bonus systems, e.g. Collect points and redeem them in the form of bonuses.

With the terminals, customers can be optimally informed about all the hotel’s amenities. In the case of hotel chains, the terminal is also suitable for reserving bookings in partner hotels. Additional revenue can be obtained through the placement of advertising. With the terminals, not only hotel information, but also city information can be presented optimally. Online bookings can be used to make bookings or to make phone calls.

Customers can also contact the hotel management directly for information on how to answer their questions or to book certain services (identification using the room key card). Opinion surveys can be carried out without paper in this way. The system is also suitable for ordering catering and other services.

 

Available solutions for hotels
  • Paid surfing (wireless & stationary)
  • Transport & travel information, tourism and local events Regional calendar of events and interactive travel guide
  • Car rental
  • Easy check-in / check-out
  • Hot Spot Management: authentication, authorization, billing
  • Software & solutions for electronic advertising displays and digital advertising
  • Travel and traffic information system
  • Support of events by digital signage, signage of conference rooms, interactive route guidance system

 

Advantages
  • Acceleration of log-in and log-off processes, thus support of hotel-own processes
  • Customer-oriented display of information and selection of services
  • Advertising space for the hotel itself or partner companies, placement also outside of hotels, to make advertising for their own hotel
  • Simplifying the contact between the hotel and the customer
  • 24 hours / 7 days a week – availability
  • Reduce printing costs by displaying information on-demand
  • Achieve an innovative image in the public


 

Bank

Traditionally, self-service systems are used extensively in banking and financial services. With terminals that use modern hardware and software, new services can now be implemented.

With the help of terminals, online banking services can be easily integrated – customers can easily carry out their usual transactions (account management, transfers, credit requests), or can request information or take the printed paper or downloaded on a PDA. By means of terminals, the complex financing offer can be communicated pleasantly and transparently in order to attract new customers.

Simulations can be easily carried out and forms filled in. Smartcard authentication allows transactions to be legally secure. Via separate displays, which are controlled by the terminal, contextual videos of the topics can be displayed to create a comprehensive experience. With the kiosk, interested parties can communicate directly with the bank, to ask questions, to send suggestions or to answer surveys. Interested customers are able to retrieve exchange information promptly and also manage their portfolio. You can create analyzes of stocks directly (using analysis tools), buy funds or stocks and get up-to-date background information.

Where appropriate, the geo-oriented applications can be linked to other services: e.g. Payment of bills for water, electricity, gas, or telephone. Also interesting is the possibility to buy tickets for shows or sports events directly at the terminal. At the terminal you can choose the place yourself, pay with cash or credit card or EC card and take a voucher or voucher with you.

 

Available solutions for banks
  • Online banking
  • Financial Explorer: interactive advice for financial services
  • Sales & self service kiosks, EC, money & credit card kiosks
  • Interactive infotainment, such as real estate offers and financing offers
  • Live video conference to the financial specialist
  • Software & solutions for electronic advertising displays and digital advertising
  • Information terminals with account printout

 

Advantages
  • Reduction of transaction costs, by shifting the standard customer processes to terminals and increasing sales by increasing customer loyalty
  • Increased effectiveness in advising customers, as routine activities are reduced, and customer advisors can focus on the best advice and enable a direct communication channel between the
  • bank and the customer
  • Reduce printing costs as information is displayed on the kiosk, if required
  • Improve the image against competitors


 

Municipalities and authorities

Terminals offer all citizens the same way to retrieve public information from the authority without owning a computer. They are therefore necessary to implement accessibility, that is, To enable full access to information. As only one-third of the population has access to the Internet, those who do not otherwise have the possibility to use electronic services can also use terminal services to manage administrative procedures.

Over height adjustable solutions that can be changed by motor, wheelchair users have very easy to operate the interactive screens. Through the use of touch screens, the public can be intuitively advised, ideal for those who are not used to working with computers. The fact that all devices, such as card readers, printers or document scanners, are integrated in the device itself, completely secured processes are possible.

In case of problems or extended consultation, the citizen can establish a connection by phone or videoconferencing to a call center, thus obtaining a human contact person. With the terminals, citizens are given the opportunity to communicate directly with the administration, without increasing the administrative costs. These new virtual bureaus can be placed not only in official buildings, but also in shopping centers, universities or in public places.

Since the terminals can also be combined with large displays, interesting multimedia contents can be displayed, i.e. (E.g. Videos, animations, or current news. With the terminals, it is also possible to carry out surveys of citizens in order to further improve the administrative procedures or the services of the citizen.

 

Available solutions for banks
  • Regulatory information & automated business processing
  • Tourism and local events
  • Automated ticket sales
  • Interactive loading & product search
  • Urban information
  • Hot Spot Management: authentication, authorization, billing
  • Solutions for electronic advertising displays and digital advertising
  • Electronic citizen information systems, public information terminals as well as information terminals in authorities and municipalities 

 

Advantages
  • Improve the relationship with the citizen through simplified and accelerated administrative procedures
  • Re-use of investment in Internet applications for terminal applications
  • Improve the productivity of officials who are relieved of routine tasks and are able to devote themselves to more complicated operations
  • Reduction of transaction costs through the use of electronic services
  • Creation of a direct communication channel between government and citizens
  • Reduction of printing costs since the information is displayed on the terminal if required
  • Improve the image of the administration
  • Improving access to rural management, where not all administrative services are normally available


 

Industry

A terminal always welcomes its visitors with an easy-to-navigate user interface. In case you need an access card to enter the building, you can request and print it yourself. Friendlyway terminals are designed to help control the control by allowing only those people who have successfully identified themselves. We are relieved of finding friendlyway terminals when we enter a building, commercial area or an unmanageable place.

Within buildings, visitors are constantly informed about important news. The friendlyway terminals are easily able to control other screens (e.g., large plasma, TFT displays, or projector presentations), e.g. Impressive multimedia content. For example, terminals are perfect as routing systems that display the simplest way to reach the chosen destination, both dynamically on the screen and printed on paper
 

Available solutions for industry
  • Multimedia software for salesrooms
  • Virtual Concierge, Customer Satisfaction & Access Control
  • Employee Information Service (electronic bulletin board) and personnel management system for those employees who do not have a PC access
  • Floor plan
  • Solutions for trade fairs & company events
  • Solutions for electronic advertising displays and digital advertisin

 

Advantages
  • Acceleration of log-on and log-off processes, by automation
  • Improvement of customer service
  • Optimization of visitor traffic through routing system
  • Enabling direct contact between business and customers
  • Reduction of printing costs by electronic display of information
  • Achieve an innovative image in the public


 

University

Through the use of automated systems on the campus, students will spend a long period of their student life with the systems. Students can do all kinds of transactions themselves:

  • Lecture lists (general or subject-related) no longer have to be produced by a publisher, but the information can be printed on the machine if required.
  • Students can make room reservations themselves
  • Students can send interesting information by e-mail, or can be sent directly to the mobile phone, the PDA or the notebook via Bluetooth
  • You can sign up for the next semester, and you can also take a photo ID card
  • Separate video screens can be used to display videos, animations or university television.
  • Via terminals, the students can get in direct contact with the dean or the lecturer to ask questions, to make suggestions or to answer surveys.
  • The terminals are an ideal place for job or apartment advertisements, e.g. In the outdoor area at bus stops. Thus, the number of notches can be reduced, or if they expire, they are automatically no longer shown.
  • Students can read their own e-mails through the university terminals, and thus learn important information at an early stage. You can browse the Internet or only in the university’s own network to get the information relevant to the lecture.
  • You can search the catalog stock of the university library or specialist libraries and reserve the necessary technical literature immediately – the security is provided by the student card.

 

Available solutions for universities
  • Payment of study fees
  • Campus Information System
  • Access control & payment with student ID
  • Automatic registration
  • Job & Employment Promotion
  • Solutions for electronic advertising displays and digital advertising

 

Advantages
  • Reuse of investment in Internet services through another secure transactional channel
  • Improve the productivity of the university employees by reducing the routines and focusing on complex individual problems
  • Improve the teaching situation for teachers and students by improving communication
  • Reduce printing costs by displaying information and printing as needed
  • Improving the innovative image of the university


 

Museum

Terminals can especially support museums to explain the medium of art, archeology or other exhibits interactively. Depending on the application area, there are many possibilities.

At the entrance:
Via interactive touch screen menus, visitors can easily buy tickets, eg. Processing of group tickets or special tariffs (for example by means of identity card scanner). Use of cash, EC card or credit card. Printing the tickets on specialty paper, or using the 3-dimensional barcode on plain paper (counterfeit-proof alternative). When buying a ticket, a selection of specific museum areas can be made, which can be checked by scanner systems. Terminals can automatically offer recommendations. Separate screens can show videos or animations to the current exhibition, and the current prices or offers due to a low visitor volume.

Inside:
Terminals can inform visitors about the properties of the exhibited works within the halls. If only a part of the museum has been exhibited, the non-existent pieces can be exhibited interestingly and interactively via the terminals. Terminals can have didactically prepared explanations about the archaeological work, the restoration work. Parallel to the current contents, information for the successor exhibitions can be shown. Visitors who are particularly interested in specific information can register at the nearest terminal of the object (via the through-ticket) and receive it by e-mail. Visitors can make real orders at the terminal, and these may be e.g. At the exit (for art prints, CDs or printouts of information). Visitors can send greeting cards with the subject of the object to friends, which can then be invited to the exhibition.

Outside:
Visitors can be asked for suggestions for improvement, and the museum can further improve the experience, for schools, the terminals can carry out knowledge surveys to check the knowledge and then print out a list of the points for the entire class. Visitors can use the opportunity to read their e-mail, send electronic postcards or video mails as friends or relatives.

 

Available solutions for museums
  • Interactive guided tour of museums
  • Art & Exhibit Info, Exhibit & Artist Information, printout of information as required
  • Individual media design for several displays
  • Art feedback via surveys or video clips
  • Solutions for electronic advertising displays and digital advertising 

 

Advantages
  • Improvement of ticket sales at the entrance as well as improvement of the productivity of the personnel by the discharge of rout activities
  • Improvement of the information supply of visitors, thus the optimization of the museum experience for visitors through interactive systems
  • Creation of a communication channel between the museum management and the visitors
  • Creation of further sales channels for products relevant to the exhibition
  • Reduction of printing costs by displaying the information as required
  • Improvement of the innovative character of the museum in the public


 

Health and pharmaceuticals

In hospitals, the optimal and cost-effective care of patients is the most important, and terminals are an optimal way to achieve this goal. Through terminals, visitors and patients can very easily get in contact, and the availability in several languages makes registration or other processes easy. In this way, administration can be significantly relieved. The systems help with the orientation in the buildings, and can indicate by minute support, by means of digital door signs, which space is occupied for which activity.

The visitor can, if necessary, print out the way to the patient, and no longer has to look for the unknown building. In certain waiting areas, the terminals can display the areas of activity of the physicians and even refer to the information from the Internet. In this way, patients are informed about the lump sums which have been binding on the hospitals for some time (G-DRG system). As the lump sums still cause a lot of discomfort, the systems can provide an optimal information supply for the patients. If new dates are planned, they can also be booked via terminals and confirmed immediately. With the new health card, the processes can safely be processed in the future.

At the hospital bed, the interactive information systems show special strengths. The patient can inform about the hospital services, book food in advance, watch TV, and even make phone calls. The invoicing is done via your own hospital card or health card. The information required for the patient, such as dietary guidelines, or gymnastics information can also be displayed. A combined TFT / plasma display can be used to control certain content such as television on the opposite wall. Via terminals, questions can be asked directly to the hospital, so they are immediately passed on at low cost. If a patient is expected to visit, restaurants, hotels or shopping centers can be found nearby.

 

Available solutions for the health and pharmaceutical industry
  • Patient Information Systems (PIS)
  • Paid surfing (wireless / stationary)
  • Floor plan
  • Product and service information as well as information on the treatment
  • Solutions for electronic advertising displays and digital advertising

 

Advantages
  • Improve the orientation in the buildings (for patients and visitors) by way of routing systems
  • Optimization of costs by reducing administrative activities
  • Reuse of internet content in the hospital itself, and especially in waiting areas
  • Channeling of queries to the hospital
  • Reduce printing costs by displaying information as needed
  • Increase the attractiveness for patients who pay increased tariffs


 

Gas station

Petrol stations are a place with high public transport, but a relatively short dwell time. Moreover, in the last few years, the supply of goods, which is not directly related to the tank operation, has increased considerably. The service station is thus a suitable place for digital signage and interactive kiosk applications.

It can be advertised with screens for the product offer and thus additional sales can be generated. Mobile service providers can address a wide audience in the service station for additional services that would otherwise have to go into a telecom special shop. With interactive terminals, customers can easily contact or advise. With Internet terminals, prospective customers can explore the surroundings of the petrol station and thus also orient themselves to tourism.

Seasonally can be advertised for special services of the service station, e.g. For changing the summer / winter tires or for fitness programs for the car. You can install terminals that can be used to purchase Kinokarten, Theaterkarten or similar.

 

Available solutions for petrol stations
  • Paid surfing (wireless & stationary)
  • Sales and information kiosks with electronic or cash payment
  • Traffic & Travel Information
  • Software, kiosks & plasma screens for product purchase
  • Hot Spot Management: authentication, authorization, billing
  • Solutions for electronic advertising displays and digital advertisingg

 

Advantages
  • Additional sales for the petrol station
  • Information needs of the customer can be fulfilled
  • Increased appeal to the gas station using these techniques


 

Car trade

The biggest problem of car dealerships (but also real estate companies, travel agencies, etc.) is the optimal presentation of the complex product offer. With terminals, the complex product range can be optimally presented, with the support of multi-media content such as videos, animations or music. Through interaction, the product catalog becomes a product experience – the customer experiences the product world on his own. The terminals allow for a low contact threshold so that the customer is able to deal with the products without a too motivated vendor could scare him.

Touchscreens enable them to be interactively experienced – even for people who are rather unfamiliar with computers. Of course, the interactive application and the screen design have to be optimally designed and the years of experience of friendlyway in the field of interaction / automotive is decisive. Depending on the customer’s wishes or ideas, certain products can be highlighted.

The systems support the customer loyalty system optimally, as points can also be managed and converted into premiums. In the automotive sector, lead management is particularly important for new customers (especially for cars such as the IAA or Geneva Autosalon). Even customer cards that guarantee exclusive services such as lounges can offer attractive add-on services in interactive terminals (for example, vouchers for events, test drives, etc.)

With an interactive touch screen, and at attractive locations, the products can be optimally presented 24 hours, 7 days a week. By complementing large displays, you can show spectacular videos, such as Emotional car trips. Attractive locations such as airports, conference centers or shopping centers allow you to reach and manage many new customers.

 

Available solutions for car trading
  • Multimedia software for salesrooms
  • Sales & information terminals
  • Sales consultant for used cars or new cars
  • Software for customer contact management and lead management
  • Hardware & software solutions for events and trade fairs
  • Digital and animated 3D view of products
  • 24 hour customer service
  • Solutions for electronic advertising displays and digital advertising

 

Advantages
  • Increase sales by utilizing new sales channels
  • Support of sales personnel by product consultants in a more complex product environment (e.g., new vehicle features such as ESP, ABS, CDI, …)
  • Reduction of printing costs by printing only the desired information
  • Improve the innovative image against competing companies