On Hold Management is a system that controls queues in a modern, highly efficient and flexible manner.

The system allows banks, institutes and public health, social and educational institutions to manage customer calls simply and efficiently. Statistics and evaluations provide information on the number, duration and further details of the completed transactions and are therefore important tools for optimizing procedures.

For customers, a selection is offered between the fastest possible call or the reservation for a personal advisor. The human factor, which plays an important role in the customer relationship, is therefore also an integral part of the electronic ticket system.

 

Features
  • Structured and efficient management of the queues of individual switches and services Display of brands and services
  • Personal advice: the customer can choose his preferred one among several consultants Search function by product range, brands and services
  • Optimize resources and increase switch efficiency
  • Reduction of waiting times by intelligent handling of the waiting loops
  • Reduction of the perceived waiting time for the customers by entertaining and informative circuits besides the ticket calls on the displays in the waiting area
  • Monitoring the waiting times and evaluating detailed statistics

 

Advantages
  • List of services or personal consultants on a touch-screen system
  • Automatic assignment of the ticket number and printout of the ticket on the terminal printer
  • Functions for breaks and substitutions for employees
  • Statitistic evaluation of processes, number of visits, utilization of employees
  • Flexible allocation of employees to the services
  • Visual and audio calling messages for visitors
  • Presentation of internal information or advertising on call screens